A portrait with a pet who's no longer here

When a pet dies, the photos we have of them become precious — and often, painfully, we realise how few of them include us. We were always behind the camera.

Because our portraits are made from two separate photos, you can use any photo of your pet, from any year, alongside a recent photo of yourself. Many people tell us that seeing the two of them together again is one of the most comforting things they've done.

Choosing a photo

• Pick the photo that looks most like them — in their prime, or as you remember them best.
• Older or slightly soft photos can still work. We'll tell you straight away if one is too small or dark.
• Scanning a printed photo? Lay it flat in daylight and photograph it straight on with your phone.

Choosing a scene

Some people choose the place they loved most: the beach, the countryside, curled up at home. Others pick our classic studio style for something quieter and more timeless. There's no wrong choice.

A little tip — If something isn't quite right — the shape of their ears, the colour of their coat — use a free re-do and tell us exactly what to change. We'd rather get it right than get it fast.

As a gift for someone grieving

A memorial portrait can be a deeply kind gift, but it can also catch someone off guard. If you're sending one, consider telling them first, or schedule it for a date that feels right, and write a note they'll want to read.

However you use it, we hope it brings back a little of the warmth.